Disclosure

Licensing Information

Mortgage Time Limited is a Licensed Financial Advice Provider issued by the FMA to provide financial advice services. Financial Services Provider Number is FSP1005314.

Below are the Financial Advisers who are able to provide advise on behalf of Mortgage Time Limited (Financial Advice Provider)

• Brodie Sadgrove – FSP517566

Business contact details:

• Postal Address: 32 Kahurangi Heights. Aotea. Porirua
• Phone: 027 244 6444
• Email: brodie@mortgagetime.co.nz
• Website: www.mortgagetime.co.nz

Nature and Scope of financial advice services:

1. Mortgages / Home lending (residental, business, commercial) products
2. Personal lending (for debt consolidation, mortgage lending readiness, and non home lending purposes)
3. Structure and Mortgage Life Cycle advice

Products we provide financial advice on:

1. Loans, including mortgages, personal loans, and reverse mortgages.

Our Mortgage Providers:

We, through our financial advisers, provide financial advice about loan products from the following providers (also known as lenders):

• AIA Services New Zealand Limited (formerly Sovereign Home Loans)
• ANZ Bank New Zealand Limited
• ASB Bank Limited
• Avanti Finance Limited
• Bank of China
• Bank of New Zealand
• DBR Limited
• First Mortgage Trust
• General Finance Limited
• Heartland Bank
• Liberty Finance
• Kiwibank Limited
• Pepper Money
• Resimac Financial Securities Limited
• Southland Building Society (SBS)
• The Co-operative Bank Limited
• TSB Bank
• Westpac New Zealand Limited
• Cressida Capital One Limited
• Liberty Financial Limited
• Funding Partners Limited
• Southern Cross Finance Limited
• Gold Band Finance Limited
• Plus Finance Limited
• Unity (formally NZCU Baywide)

We do not provide advice in respect of the following products:

• General Insurance products (e.g. house, car, contents, landlord insurances): and
• Personal Risk Insurance products (e.g. life, income, mortgage protection, health insurances): and
• Investment products (e.g. shares, bonds, managed funds, etc.) and KiwiSaver products, and
• Estate Planning (e.g. Wills, Enduring Powers of Attorney, trust and company set up of any description), and
• KiwiSaver provider, portfolio, and lifecycle advice.

We can refer you to a suitable qualified third party, however you will need to consult them if you would like advice on any of the products that we don't and cant offer advice on.

Our Fees:

In the majority of cases we do not charge any fee, expense or other amount for the financial advice provided to you or for implementing that advice. Our remuneration is paid by the product providers by way of commission. This particularly applies to loans arranged with banks, certain non bank lenders do not pay commissions so a fee is charged on settlement only, no fee will be charged by Mortgage Time to process an application. All and any such fees will be clearly disclosed before you commit to any financial transaction. However, we may charge a fee for the financial advice service provided to a client where a client repays a residential home loan within a defined time (being 24 or 27 months) from the date it is drawn down. This is known as clawback. Whether a fee will be charged, the manner in which it will be charged and the date by which the fee will be payable, will be advised when the financial advice service is provided to the client.

Commission Types paid by the product providers:

The following types of commissions are paid by the product providers to Mortgage Time.

Initial commission

• Mortgage lending — This is a percentage of the value of your loan balance at the time of settlement (taking out the lending) ranging from 0% to 0.88%;
• Personal lending — This is a percentage of the value of your loan balance at the time of settlement (taking out the lending) ranging from 3% to 3.5%;
• KiwiSaver Referral — A dollar amount depending on the size of your KiwiSaver contributions within the first 12 months from $40 to $300.

Ongoing commission

• Mortgage lending – This is a percentage of the value of your outstanding loan amount or premiums, usually calculated at the end of each month in which you hold the loan ranging from 0.15% to 0.20%
• KiwiSaver Referral – This is 0.125% per year commission (paid quarterly) of your KiwiSaver account balance ongoing. It is referred to as a ongoing referral fee.

Conflicts of interest or other incentives:

We are here for our clients and to advise you as best we can. Your interests are our priority, although we do have business relationships with product providers also. We may receive a small gift from a product provider (such as a bottle of wine or events tickets), or provide conferences and professional development training.

How we manage any conflicts of interest

To ensure our advisers prioritise our clients' interests:

1. We follow an advice process that ensures our recommendations are made appropriately, based on clients' goals and circumstances.
2. All our advisers undergo annual training about how to manage conflicts of interest.
3. We maintain registers of conflicts of interests and the gifts and incentives we receive. These registers are monitored regularly, and additional training is provided as required.
4. We undertake an annual independent Compliance Assurance Review.

Our Duties and Obligations to you

We are bound by the duties of the Financial Markets Conduct Act (431I, 431K, 431L and 431M) to:

1. Meet the standards of competence, knowledge and skill set out in the Code of Conduct
2. Give priority to the clients' interest and
3. Exercise care, diligence and skill and
4. Meet the standards of ethical behavior, conduct, and client care set out in the Code of Conduct.

Complaints

Internal complaints process

If you are not satisfied with our financial advice service you can make a complaint by contacting:

• Brodie Sadgrove
• Email: director@mortgagetime.co.nz
• Phone: 027 244 6444

We will consider your complaint and let you know how we intend to resolve it. We may need to contact you to get further information about your complaint.

External complaints process

If we cannot resolve your complaint, or you are not satisfied with the way we propose to do so, you can contact our external disputes resolution scheme, Financial Services Complaints Limited (FSCL) – A Financial Ombudsman Service. This service is free to you and will help us resolve any disagreements.

• Website: www.fscl.org.nz
• Phone: 0800 347 257
• Email: complaints@fscl.org.nz
• Address: FSCL, PO Box 5967, Wellington 6145